TERMS OF SERVICE



FORE-WORD

AGREEMENT

GENERAL TERMS

COMPATIBILITY

DATABASE, APPLICATION AND ECOMERCE DEVELOPMENT

COPYRIGHT

WEBSITE, APPLICATION, AND BRANDING

WEBSITE, APPLICATION, DESIGN AND DELIVERABLE LEAD TIMES

RETURN AND REFUND POLICY

CANCELLATION POLICY

CONTENT MANGEMENT SYSTEM

DELIVERY POLICY

PAYMENT AND NORMAL WORKING METHOD

SPECIAL OFFERS CONDITIONS



HOSTING TERMS FOR ALEX REYNIER LTD

Fees

Payment Options

Storage and Security

  • At all times, You bear full risk of loss of any content and software you place on the Alex Reynier Ltd servers. You are entirely responsible for maintaining the confidentiality of Your password and account information. You acknowledge and agree that You are solely responsible for all acts, omissions and use under and charges incurred with Your account or password or in connection with the server or any of the content displayed, linked, transmitted through or stored on the server.
  • Alex Reynier Ltd does not undertake any obligation to provide management or security services unless you specifically request it to do so. If any technology specifically associated with your account requires updating, You must make a request for such update through Alex Reynier Ltd's ticketing system.
  • You shall be solely responsible for undertaking measures to: (i) prevent any loss or damage to Your content; (ii) maintain independent archival and backup copies of Your content; and (iii) ensure the security, confidentiality and integrity of Your content transmitted through or stored on Alex Reynier Ltd servers. Alex Reynier Ltd shall have no liability to You or any other person for loss, damage or destruction of any of Your content.
  • Uptime Guarantee

  • "Uptime" refers to the amount of time the Services are available, as measured solely and only by Alex Reynier Ltd's internal monitoring systems. "Downtime" refers to the amount of time the Services are unavailable, as measured solely and only by Alex Reynier Ltd's internal monitoring systems. Alex Reynier Ltd guarantees that its Networking and Connectivity services will be available 100% of the time. In the event such level of service is not provided, Alex Reynier Ltd will credit your account in an amount as determined in the chart below, reflecting credit percentages of the monthly fees paid by You to Alex Reynier Ltd for the Services, but not payments made for any of the following products and services: domain name registration, software licenses, IP address charges, set up fees, shipping and handling, SSL certificate fees, labor charges, and other services which are unrelated to Uptime.
  • To receive a credit, You must make a request by sending an email message to billing@Alex Reynier Ltd.com. Each request in connection with this Agreement must include the dates and times of the Downtime, the name and IP address of the server or servers which experienced the Downtime. The request must be received by Alex Reynier Ltd within ten (10) business days after the incident of Downtime. If the unavailability is confirmed by Alex Reynier Ltd, credit will be applied to Your Alex Reynier Ltd account within thirty (30) days of receipt of Your credit request.
  • The total amount credited to You in a particular month under this Agreement shall not exceed the total amount of fees paid by You for such month for the affected Services. Credits are exclusive of any applicable taxes charged to You or collected by Alex Reynier Ltd and are Your sole and exclusive remedy with respect to any Downtime.
  • The provisions of the Agreement pertaining to Force Majeure are unaffected by these terms referring to Uptime Guarantee. Moreover, downtime caused by any of the following shall not result in any obligation by Alex Reynier Ltd to provide credit to You:

    Hardware Replacement Guarantee

    Acceptable Use

  • You agree not to use the Services to:
  • Zero Tolerance Policy for Unsolicited E-mail/Black Listing
  • "Unsolicited E-mail Complaint" is an occurrence of a third-party complaint regarding a specific E-mail communication message sent by You. "Unsolicited E-mail Incident" is an occurrence of a single E-mail message which may have been sent to multiple E-mail addresses. An Incident may contain numerous Complaints. Incidents may contain Complaints received up to 24 hours after the first. After 24 hours, a new Incident will be opened.
  • Black Listing: "IP Black Listing" is an occurrence when a third party black listing service determines that a Alex Reynier Ltd issued IP address is a frequent source of Unsolicited E-mail. Black Listings result in the IP address (or multiple IP addresses in the same "IP range") being unable to send E-mail to certain third parties.
  • Alex Reynier Ltd has designed this portion of this Agreement to comply with the United States CAN-SPAM Act (the "Act".) The Act states that commercial E-mail must be solicited, an effective, visible and clearly defined un-subscription process be in place, that every E-mail message sent be sent from a valid address, without any form of IP or source spoofing, that every E-mail message sent contain the physical contact information of the sender, that every recipient of such E-mail messages has requested to receive such E-mails and that the messages and method in which they were sent comply with the other provisions of the United States CAN-SPAM Act.
  • Zero Tolerance for Black Listing: Alex Reynier Ltd has a Zero Tolerance policy regarding Black Listings and considers any attempt to send Unsolicited E-mail Messages or other forms of Spam E-mail (including "Spamvertising" other websites or services or products) to be violations of this Agreement. If an IP address assigned to You is found to be Black Listed, Alex Reynier Ltd reserves the right to discontinue your services immediately with or without warning.
  • Furthermore Alex Reynier Ltd will levy a Black Listing processing fee of £500 for the first instance of IP Black Listing and $400 for the second instance of IP Black Listing (collectively, the "Penalties".) If your service is terminated under the Unsolicited E-mail Policy then you forfeit all fees paid, including pre-paid fees and unused time. All fees paid become non-refundable. Further, account termination does not absolve or nullify Penalty payments you may owe to Alex Reynier Ltd. Further, you may accumulate additional Penalties based on complaints received after your termination. This section of the Agreement will survive for a period of one year after this agreement is terminated.
  • DMCA Notice Policy

    WHILE EVERY ATTEMPT WILL BE MADE TO PROCESS YOUR REQUEST WITHIN THE SHORTEST POSSIBLE TIME PERIOD, DUE TO WORKLOAD PLEASE ALLOW UP TO 15 BUSINESS DAYS FOR PROCESSING.

    Privacy Policy
    This is the web site of Alex Reynier Ltd. Our postal for legal and privacy issues is address (headquarters:)

    Legal Dep.
    Alex Reynier Ltd.

    39 Cadogan Square,
    London, SW1x 0HU,
    England, UK

    For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect only the domain name, but not the e-mail address of visitors to our Web page, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor.

    With respect to cookies: We use cookies to ensure that visitors are not repeatedly sent the same banner ads. With respect to contact forms and free demo account forms: We will contact you using the information you provide us on our contact forms for the purposes stated on the form. If you sign up for a free demo account, we will contact you for some additional information we need to setup the demo account. This information includes any of the following that may be omitted from a short request form: Your full name, Your street address, Your fax number, Other contact information about You and general survey questions we may have. If you do not wish to provide this information or decided that you did not want the free demo then please let us know and we will not contact you further. If you do accept the demo offer then we may follow up with you in a few days to see what you thought. Our demo offers, such as our my account demo offer, is valid for a short time and each demo account will expire after 5 business days of being active. Our agents may ask you if you wish to transfer service to Alex Reynier Ltd during the course of your demo. If at any time you wish for us to delete your demo account and cease contact with you simply request so by contacting us and letting us know via E-mail.

    If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

    From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by e-mail us at the above address. With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.